- (801) 896-7298
Within 30 days:
If you are not happy with your order, we are happy to accept a return or an exchange, Products that you return or exchange must be unused. Items that you return or exchange must be in the condition that you received them and in the original box if Possible.
Shipping and handling charges are non-refundable. And most importantly, please indicate the reason for return. You may want to insure your return: we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Send Returns to:
ParrotTeleprompter.com Attention: Returns Department
844 W 1200 N Provo, Utah 84604
To exchange merchandise, there will be shipping & handling charge of $6.50 for United States orders please include a check or money order payable to ParrotTeleprompter.com; Canada and international orders please contact us with credit card number do not send checks.
Please allow 1-2 weeks following receipt of your return for exchanges to arrive. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
Please indicate the reason for the exchange to: ParrotTeleprompter.com Attention: Exchange Department
844 W 1200 N Provo, Utah 84604
If you have any questions please call our customer support number: 801-896-7298 or email us at: support@ParrotTeleprompter.com
SHIPPING and DELIVERY
*Domestic ground shipping within the the United States is $7.50 (1 to 3 LBS)
SHIPPING RATES *These rates apply to United States orders only.
Standard Shipping by Priority Mail or First Class Mail is $7.50
$7.50 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.
UPS Ground Shipping is $7.50 (1 to 3 LBS)($7.50 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.)
UPS 3 Day Select: UPS 3 Day Select shipping is $13.50 for any order.(1 to 3 LBS), Over 3 LBS will be charged the actual Shipping cost.
UPS 2nd Day: UPS 2nd Day shipping is $16.50 for any order.(1 to 3 LBS),Over 3 LBS will be charged the actual Shipping cost.
UPS Next Day: UPS Next Day shipping is $32.50 for any order.(1 to 3 LBS),Over 3 LBS will be charged the actual Shipping cost.
(We can also ship by USPS Express Mail, please contact us if you need to us this shipment method)
First Class Mail 2 to 5 business days
USPS Priority mail 2 to 4 business days.
UPS Ground 5 to 7 business days.
UPS Three Day* Three business day
UPS Second Day* Second business day
UPS Next Day* Next business day (PM)
*Please note: You must place your order by 9:00 AM Central Time Monday through Friday to receive your shipment by three day, second day or next day.
We ship Monday through Friday (excluding national holidays) to addresses in the United States. We can deliver to P.O. boxes and APO.
Canada and International Orders
Duties, Taxes, Brokerage Fees, VAT and GST Fees For orders shipped to destinations outside of the United States, ParrotTeleprompter.com is not responsible for any duties, taxes and brokerage fees associated with the shipment.
ParrotTeleprompter.com ships to over 60 Countries, we do not know your individual counties duty and tax structure. Below is a brief explanation of the Duties and Taxes.
Duties and Taxes
Most shipments traveling across international borders are subject to being assessed duties and taxes imposed by the importing country’s government. The Duties and Taxes normally must be paid before the goods are released from customs. A shipment’s duty and tax amount may be based on: Product Value, Trade agreements, country of manufacture, use of product, the product’s Harmonized System (HIS) code.
Value-added Tax (VAT ) of Goods and Services Tax (GST) A VAT is a a general consumption tax assessed on the value added to good and services. In Singapore, Australia, New Zealand and Canada, this tax is known as goods and services tax or GST. Every member of the European Union (EU) has VAT. A VAT is typically assessed on the “duty paid value” of the goods (which equals the cost of the goods, insurance and freight (CIF) plus duty). To see EU-specific VAT rates please visit the International Trade Administration Web Site.
USPS Canada Express Mail for $25.00 ($25.00 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.) Delivery time from 5 days upto 3 weeks to 4 weeks depending the area and local service. International Express for $35.00($35.00 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.) Delivery time from several days to several weeks depending upon your Country.
CREDIT CARD ACCEPTANCE ParrotTeleprompter.com gladly accepts Visa, Master Card, Discover, JCB & American Express. If you get an error message after submitting your credit card information, please double check to make sure that you entered the following correctly:
- Your name as it appears on the card - Billing address - Credit card number - Credit card expiration date - 3 Digit Verification Number Place on the back of the card.
NOTICE DEBIT CARD CUSTOMERS:
IF YOU USE A DEBIT CARD, THE BANK THAT ISSUES YOUR CARD MAY PLACE A "HOLD" ON YOUR ACCOUNT. THE AMOUNT OF THE HOLD MAY VERY BY ISSUING BANK, AND MAY EXCEED THE TRANSACTION AMOUNT.
THE HOLD IS USUALLY RELEASED WHEN THE COMPLETED TRANSACTION IS RECEIVED BY THE ISSUING BANK, BUT THE RELEASE OF THE HOLD MAY TAKE A FEW HOURS OR SEVERAL DAYS, DEPENDING ON YOUR ISSUING BANK'S POLICY OR PRACTICE.
FOR MORE INFORMATION REGARDING YOUR BANK'S HOLD POLICY, PLEASE CALL THE CUSTOMER SERVICE PHONE NUMBER LOCATED ON THE BACK OF YOUR CARD.
If you are still experiencing problems, please call your card issuing bank for details. Remember, when you shop at ParrotTeleprompter.com, your credit card information is safe and secure. For more on how we protect this information, please see our Secure Purchase information.
PAYPAL ACCEPTANCE ParrotTeleprompter.com gladly accepts PAYPAL as a method of payment - Please note that we will not ship and cancel any orders that have an unconfirmed address. Please verify all your information before submitting the payment, Thank you .
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